ASQ 1212 Membership Meeting: September 21, 2017

Did you miss us over the summer?

Join us for our first Membership Meeting of the Fall.

5:30 – 6:00 PM: Pre-Dinner Presentation:

Case Study – Improving the Quoting Process for a Customer Engineered Electronics by Richard Gordon

With a new strategic focus on selling custom engineered solutions, the design and quoting team of an electronics manufacturer was struggling to keep up with the new volume of RFQs that they were asked to process. The additional work – and products – quickly led to bottlenecks and downstream effects that included delays, quality issues, and missed customer deadlines. As a result, they were at risk of losing clients to customer dissatisfaction.

Our objective was to develop a robust quoting process to ease capacity constraints and improve reliability of the manufacturing of these custom engineered products. In addition, we developed quote and order segmentation and prioritization processes to ease throughput by focusing on strategic clients and products. We will be sharing with the group highlights of our 18 week journey with the client including the approach we used to develop a more robust quoting process that will ease capacity constraints and improve reliability of the manufacturing of custom engineered products while ensuring alignment with corporate strategy.

Richard Gordon is a Senior Consultant in Centric Consulting’s Chicago office. He holds ASQ certifications and a Six Sigma Black Belt and Quality Engineer as well as a Project Management Professional. With experience in financial services, manufacturing, distribution, and insurance, Richard provides consulting expertise in the areas of revenue growth, operational performance improvement and customer relationship management. His emphasis is on growing revenue and improving experiences within multiple distribution channels.


6:00 – 7:00 PM: Dinner and Networking

7:00 – 8:00 PM: Main Presentation features your entire Section Leadership Committee

You will learn about ASQ, what it has to offer its members, and get an opportunity to meet and greet with your Section Leadership.  You will learn about the various services your section can provide to you, and how you can get involved in ASQ and build your career to new heights.  After this presentation, and learning about the various roles available at ASQ 1212, your section will be accepting nominations for officers to introduce on next year’s slate of candidates.  This is your opportunity to get involved and become part of something greater!


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