International Conference on Quality Standards by Alaina Blanchard

The first annual International Conference on Quality Standards (ICQS) hosted by the American Society of Quality took place on November 9-10, 2015 in Indianapolis, Indiana. The Quality Management System standard (ISO9001) revision was finalized in September 2015 and published in … Continue reading

Looking to grow your soft skills? Join a Toastmasters Club to grow soft skills and more! by Gina Gotz

Have you ever wondered how great (or even good) public speakers and leaders got that way? Have you ever wondered if they were always that way? I used to wonder that, too—as I often had great ideas at work, both … Continue reading

Improving Customer Satisfaction” How Surveys Can Help by Gina Kotz

Ever wonder why customers stop being loyal? Some companies or individuals never find out the answer to this, because their customers “silently leave.” Some dissatisfied customers have been heard to tell at least 10 other people about their bad experience. … Continue reading